This happened last June. Everything that occurred that day was never in my favor. Even before the sun was up, my luck has already ran out. Even in the evening when I arrived home, I was still greeted by bad news. It was one expensive mistake after another.
It started when I booked a flight past midnight. It was a promo fare so I hurriedly picked the date and the time for the flight. I paid with my credit card when I was satisfied with the price. But when Quennie checked the details, it was the wrong route! Cost of mistake ~4,500.
There was nothing I can do at that time so I waited until 9AM when I can call customer service. Our landline was not working. I called using my mobile phone, instead. But the line was busy and I just wasted 40 minutes with the recorded messages.
I decided to go to their nearest booking office. According to their website, their nearest office is at BGC. To save time, I booked a GrabCar for 250Php. When I arrived, I was told that the office is closed during Mondays! @#$%^!!!
I decided to go to the their office at the airport instead. I am sure that it will be open. So that is another taxi ride for 150Php.
At their office, I asked about my options to rebook my flights. Unfortunately, I would incur fees that are as expensive as buying a new ticket instead. That’s bad news. I felt my effort to reach their office was in vain.
I booked a Grab again to go home which costs 460 Php! That’s a huge price surge.
At home, I still have to book the correct flight. I checked the flight details and I was able to pay with my credit card. However, there was a timeout error at the airline website. My credit card payment was successful but my booking was not. It’s another expensive mistake.
I called customer service and was advised to book again. The previous booking will be voided and the airline will process the reversal of the credit card charges.
For the third time, I booked the flight again. It was successful now. But it is no longer the preferred time and date. I settled for whatever will work.
I called it a day and prayed for a better one for tomorrow.
